Refund policy

RETURN AND REFUND POLICY

At Three Wise Chimps, we strive for customer satisfaction. If for any reason you are not completely happy with your purchase, we offer a 14-day return policy, meaning you have 14 calendar days from the date of receiving your item to request a return.

Eligibility for Returns:

To qualify for a return, the following conditions must be met:

  • The item must be in its original condition, unworn or unused, with all original contents, packaging and tags. 
  • The item should not show any signs of use, wear, or damage.
  • You must retain and provide the receipt or proof of purchase.

Non-Returnable Items:

  • Due to health, safety, and hygiene reasons, the following items are non-returnable:
    • Smokeware that has been used (e.g., pipes, bongs).
    • Consumables such as edibles, drinks, and smoking accessories (e.g., papers, filters) that have been opened or used.
    • Custom or personalized products.
    • Perishable goods and food products.
  • We do not accept returns for hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards are also non-returnable.

If you are unsure whether your product qualifies for a return, please contact us at info@threewisechimps.com before proceeding.

Returns Process:

To initiate a return, you can either:

  1. Log in to your account at threewisechimps.com and request a return through the "REQUEST RETURN" option for the specific order.
  2. Alternatively, email us at info@threewisechimps.com with your order number and reason for return.

Once your return request has been approved, we will provide you with a return shipping label and instructions for sending the item back. Please note:

  • Items returned without prior approval or proper documentation will not be accepted.
  • Returns will be arranged by us from the original delivery address listed on your order.

The approval of returns is at the sole discretion of Three Wise Chimps.

Damaged, Defective, or Incorrect Items:

Please carefully inspect your order upon delivery. If you receive an incorrect, defective, or damaged item, notify us immediately at info@threewisechimps.com with your order details and photos of the issue.

  • Damages or issues must be reported within 14 days of delivery. If no report is made within this period, we will consider the order delivered without defects.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange a product, you can return the unwanted item following the returns process and place a new order for the replacement product once the return is accepted.

Refunds:

Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund.

  • If the refund is approved, you will be automatically refunded via your original payment method within 10 business days.
  • Please note that processing times for banks or credit card companies are beyond our control, and it may take additional time for the funds to reflect in your account.

If you haven’t received your refund within 15 business days from the approval date, please contact us at info@threewisechimps.com for assistance.

South African Law Compliance:

In accordance with South Africa’s Consumer Protection Act (CPA), consumers have the right to a refund, repair, or replacement if goods are defective or not fit for their intended purpose. If your product qualifies under these legal protections, Three Wise Chimps will cover return shipping costs and arrange for a full refund, replacement, or repair as per the CPA requirements.

For any further questions related to our returns and refunds, please contact us at info@threewisechimps.com.

Three Wise Chimps reserves all rights not expressly granted herein.