Privacy policy

PRIVACY POLICY

This Privacy Policy outlines how Three Wise Chimps, www.threewisechimps.com (referred to as the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase or order from threewisechimps.com (the "Site") or otherwise interact with us (collectively, the "Services"). The terms "you" and "your" refer to any individual using the Services, whether as a customer, website visitor, or any other individual whose information is collected according to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any part of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use or access the Services.

Updates to This Privacy Policy

We may update this Privacy Policy periodically, reflecting changes in our practices or for operational, legal, or regulatory reasons. Any modifications will be posted on the Site, and we will update the "Last Updated" date at the top of this page. Please review the policy regularly for any changes.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from you through various means. The types of data we collect and the purposes for which we use it vary based on how you interact with our Site.

In addition to specific uses outlined below, we may use the personal information we collect to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect the rights of our company, users, and others.

What Personal Information We Collect

The personal information we collect depends on your interaction with our Site and Services. "Personal information" refers to any data that identifies or relates to you. Below are the categories and types of personal information we may collect:

Information You Provide Directly:

Basic Contact Details: Your name, address, phone number, and email address.
Order Information: Billing and shipping addresses, payment confirmation, and order details.
Account Information: Username, password, and security questions.
Shopping Information: Items you view, add to your cart, or save to your wish list.
Customer Support Information: Details you provide when communicating with us, such as via email or contact forms.

Transactions on Three Wise Chimps are processed via PayFast (Pty) Ltd ("PayFast"), which is the authorized payment gateway for South African Acquiring Banks. PayFast ensures the highest level of security, using Secure Socket Layer 3 (SSL3) encryption. No card details are stored on our Site. For more information, you can review PayFast’s security policies on their website at www.payfast.co.za.

Some features of our Services may require you to provide personal information. Declining to do so may restrict your ability to access certain features.

Information We Collect Through Cookies:

We automatically collect some information about your interaction with the Services, known as "Usage Data." This includes device and browser information, network connection details, and IP address. We collect this data through cookies, pixels, and similar technologies to enhance your experience and analyze website traffic.

Information We Collect From Third Parties:

We may also receive information from third-party service providers, such as:

Service Providers: Companies supporting our website infrastructure, such as Shopify.
Payment Processors: To collect and process payment details (e.g., credit or debit card details, billing address) necessary to fulfill orders.

Any information we obtain from third parties is treated in accordance with this Privacy Policy. We do not accept responsibility for the accuracy of information provided by third parties or their privacy practices.

How We Use Your Personal Information

At Three Wise Chimps, we are committed to safeguarding your personal information. In accordance with the Promotion of Access to Information Act 2 of 2000 (PAIA), we define "personal information" as outlined in the act. You can access the PAIA document through the following link: PAIA Document.

We may use your personal information for purposes such as:

Providing Products and Services: To process your payments, manage your orders, create or maintain accounts, facilitate returns, and send transaction-related notifications.
Marketing and Advertising: To send promotional content via email, SMS, or post and to personalize advertisements on our Site and other platforms.
Security and Fraud Prevention: To monitor and prevent fraudulent or malicious activity.
Communicating With You: To respond to your inquiries and improve our Services.

Cookies

We use cookies to operate and enhance our Site and Services. For detailed information on the cookies used by Shopify, visit: Shopify Cookies Policy.

While most browsers accept cookies by default, you can choose to block or remove them through your browser settings. However, doing so may negatively impact your experience with our Site.

Disclosure of Personal Information

We may share your personal information with third parties under the following circumstances:

Service Providers: Vendors who assist with IT services, payment processing, customer support, and shipping.
Business and Marketing Partners: Including Shopify, for providing and promoting Services.
Affiliates: Within our corporate group to ensure smooth operations.
Legal Obligations: To comply with legal requirements or protect our business interests.

We may have disclosed personal information from the following categories in the last 12 months:

Identifiers (e.g., contact details, order information)
Commercial Information (e.g., shopping details, customer support interactions)
Internet Activity (e.g., usage data)

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

If you post reviews or other content on public sections of the Services, this information becomes public and may be accessed by anyone. We cannot control how others may use or secure this information.

Links to Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their policies before providing personal information.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 18. If you believe we have collected information from a child, please contact us at info@threewisechimps.com so we can remove it.

Security and Retention of Your Information

We take steps to protect your information, but no method of transmission or storage is 100% secure. Please avoid sending sensitive information via unprotected channels.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Right to Access: Request information about the personal data we hold.
Right to Delete: Request deletion of your personal data.
Right to Correct: Request corrections to inaccurate information.
Right to Portability: Request a copy of your data in a structured format.
Right to Restrict Processing: Request limitations on how we process your data.
Right to Withdraw Consent: Revoke consent where applicable.

To exercise these rights, contact us at info@threewisechimps.com. We may require verification of your identity before responding to your request.

Complaints

If you have any concerns about our privacy practices, please contact us at info@threewisechimps.com. You may also have the right to file a complaint with your local data protection authority.

International Users

Your personal information may be processed in countries outside of your own. When transferring data internationally, we rely on appropriate legal safeguards.